Refund policy

Our Guarantee to You

At Lux Slate we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied. 

If you face an issue we will provide white-glove, one-to-one service. Exclusively tailored client attention. Concierge-level personal service. You get the point. 

Return Policy Overview

Any damages must be reported within 48 hours of delivery. We will accept returns and exchanges of eligible items in new and unused/resealable condition, in our sole discretion within 15 days of receipt with a valid proof of purchase. Shipping fees will not be refunded. Customers are responsible for return shipping costs.

Certain items cannot be returned, exchanged, or canceled, including: items purchased as final sale, and items used and/or damaged through normal wear and tear. Shipping charges are not refundable. Other restrictions may apply.

How to Start a Return

Returns can be initiated by emailing info@luxslate.com. Use the subject line: Return for Order# [insert your order number]. Please include any pictures and as much detail as possible, along with a contact phone number. 

Proof of Purchase

Proof of purchase is required to issue an exchange, credit or refund for eligible items. We will accept the following as proof of your purchase:

• Original Receipt (this includes eReceipt or electronic order confirmation)

• Order Number

Credits and Refunds

We will issue a credit or refund with proof of purchase. We will issue the refund or exchange once the item is received back and inspected. The item purchase price will be refunded in the original form of payment. Where some or all of a purchase was made using a Gift Card or Merchandise Credit, a new Gift Card or Merchandise Credit will be issued, respectively.

Any shipping charges will not be refunded and customers are responsible for return shipping cost.